Delivery & Returns

How will my Smiling Dick order get to me?

Your order will be sent via Australia Post, meaning it’s fully trackable and insured. We’ll do our best to get you up and training ASAP.

Already ordered? Click here to get an estimate of when your order will arrive. All products are shipped from NSW 2567.

Help, my Smiling Dick order hasn't arrived! What do I do?

If you’ve waited over 10 business days and your order still hasn’t arrived, shoot us an email at

Do you deliver Smiling Dick products internationally?

Not yet - but we’re working on it. If you’re US-based, please visit our US site. Or if you’re looking to train Down Under, visit our Australian site.

What is your return policy?

If the device is unopened and unused and we will accept returns within 7 days, for a full refund minus shipping. If the device is faulty, please contact us and we will issue a replacement free of charge.